Troubleshooting Bitguruz bonus issues
Common Bitguruz bonus problems stem from deposit method selection, code entry errors, or game restrictions. Most issues resolve through simple verification steps without requiring support intervention.
| Issue | What to Check | Solution |
|---|---|---|
| Bonus not credited | Deposit method eligibility | Verify promotion terms accept your payment option |
| Wagering not updating | Game contribution percentage | Switch to 100% contributing slots |
| Free spins missing | Selected slot title | Open games from the specified provider list |
| Cashback not received | Net loss calculation | Confirm losses exceed wins during period |
For unresolved issues, the 24/7 live chat provides the fastest response. Have your user ID and transaction details ready before contacting support.

