FAQ
How can I set a deposit limit at Bitguruz?
You can set daily, weekly, or monthly deposit limits by navigating to your Profile, choosing 'Responsible Gaming', and selecting 'Set Limit'.
Is session time tracking available?
Yes, you can activate Session Time Alerts in your Profile under 'Preferences' to receive notifications after playing for a set duration.
What is the process for self-exclusion?
To self-exclude, email support@bitguruz.com from your registered email with your ID and desired duration. Our team will process it within 24 hours.
Are permanent exclusions reversible?
No, permanent self-exclusions are irreversible to ensure long-term player protection.
Does Bitguruz verify the age of its players?
Yes, we strictly prohibit players under 18 and use identity verification and age-check algorithms to enforce this rule.
Where can I find professional help for gambling addiction?
Resources like Gambling Therapy, GamCare, and BeGambleAware provide confidential and free support for anyone struggling with gambling.
Can I decrease my deposit limits instantly?
Yes, decreasing your limits takes effect immediately. However, increasing them requires a 24-hour cooling-off period.
What should I do if I think I have a gambling problem?
We recommend taking our self-test and reaching out to professional support organizations or our customer experience team for guidance.

