Understanding our legal agreement
These Terms and Conditions constitute a binding legal agreement between you, the user, and Bitguruz, operated by Guruz Group Ltd under Anjouan license ALSI-202505027-FI2. By accessing our platform, you accept these terms in full and agree to comply with all applicable policies. This document governs your use of our services and outlines the rights and obligations of both parties.
Core requirements for all users
Before creating an account or engaging with our platform, you must meet strict eligibility criteria. We enforce these rules to ensure compliance with international gaming standards and protect all participants. Failure to adhere may result in account suspension and forfeiture of funds.
| Rule | Requirement | Consequences |
|---|---|---|
| Age restriction | Users must be 18 years or older | Immediate account termination and confiscation of all balances |
| Territorial compliance | Players must verify local laws permit online gambling | Access blocking and potential legal reporting |
| Account integrity | One account per person, household, and IP address | Closure of duplicate accounts and forfeiture of bonuses |
Payment methods and processing rules
Bitguruz operates a hybrid cashier system supporting cryptocurrency and fiat payment gateways. Crypto transactions depend on blockchain network confirmations, while fiat payments route through regulated processors. The minimum deposit is $30 or equivalent in crypto. Using payment instruments registered to another person triggers immediate security review and potential account closure.
| Method | Deposit Range | Withdrawal Time |
|---|---|---|
| Bitcoin (BTC) | $30–$5,000 | 0–24 hours |
| Ethereum (ETH) | $30–$5,000 | 0–24 hours |
| USDT (Tether) | $30–$10,000 | Instant–2 hours |
| Visa/Mastercard | $30–$2,500 | 3–5 business days |
| Skrill/Neteller | $30–$5,000 | 1–3 business days |
Withdrawal processing varies by amount and method. Requests under $1,000 typically process within 24 hours. Amounts exceeding $1,000 activate our Provider Verification protocol, extending timelines to 14–30 days. This secondary review is separate from standard KYC and applies regardless of payment type. In short, plan large withdrawals carefully.
Intellectual property and platform content
All Bitguruz content, including game software, logos, graphics, text, and proprietary technology, is owned by Guruz Group Ltd or licensed from providers like Pragmatic Play and Evolution. You receive a limited, non-transferable license for personal entertainment only. Any reproduction, distribution, or commercial use without written permission infringes international copyright laws. Using automated scripts, bots, or crawlers to access our platform is strictly prohibited and may result in permanent bans and legal action.
Limitations of platform liability
Bitguruz provides gaming services on an "as is" basis without guaranteeing uninterrupted access. We are not liable for losses caused by internet connectivity issues, device compatibility problems, or third-party software conflicts on your end. Our liability for proven platform negligence is limited to deposits made in the six months preceding the incident. We are not responsible for gambling decisions, game outcomes, or failure to understand these Terms and Conditions. Gambling involves risk. 18+. Please gamble responsibly.
Frequently Asked Questions
What is the legal age to play on Bitguruz?
You must be 18 years or older to register an account and play on our platform.
What is the welcome bonus at Bitguruz?
New players can claim a 300% bonus up to $1,000 plus 300 free spins with a 30x wagering requirement.
How long do crypto withdrawals take?
Cryptocurrency withdrawals like BTC and ETH usually take between 0 and 24 hours, while USDT can be instant.
Is KYC verification mandatory?
Yes, we require all users to complete KYC by providing an ID and proof of address before withdrawing funds.
Can I have more than one account?
No, we strictly enforce a policy of one account per person, household, and IP address.
What is the minimum deposit amount?
The minimum deposit on Bitguruz is $30 or the equivalent in cryptocurrency.
Why did my large withdrawal take longer than 24 hours?
Withdrawals exceeding $1,000 trigger a Provider Verification protocol which can take between 14 to 30 days.
Can I use someone else's credit card for deposits?
No, using payment methods not in your own name will trigger a security review and may lead to account closure.
Which software providers are available on Bitguruz?
We offer top games from premier providers including Evolution and Pragmatic Play.
What happens if I violate the bonus terms?
Violation of bonus terms, such as bonus abuse or low-risk wagering, may result in the forfeiture of winnings and bonus funds.